Terms of Play

By making a booking or using the facilities it is deemed that you understand and accept our terms of service, in addition before commencing any mystery room all participants will be required to sign an accident waiver and release of liability and agree to adhere to the following terms

  1. DON’T FORCE IT – you understand that the mystery room experience is an amusement service and intended to be an intellectual challenge for your entertainment and not to test physical abilities in anyway. You may interact with and explore the environment, but the game does not involve any physical challenges. No activity requires excessive force or physical activity that may cause damage or harm to people or property.
  2. LOOK AFTER THE SPACE – you accept liability for the cost of any damage to the facility caused by you as a participant, this can include damaging, misplacing or modifying items (e.g. passwords on padlocks) or damage caused by you to another person’s property. Urban Mysteries are not responsible for damage to your property.
  3. NO SPOILERS – Without the permission of Urban Mysteries you agree not to disclose any videos, photos or any other business or technical information, for example information on puzzles, solutions, game flow or elements revealed to you during your experience.
  4. NO COPYING – You agree not to use, copy, reproduce, modify, adapt, translate, create derivative works, publish, transfer, distribute, or sell information Urban Mysteries considers confidential.
  5. CONDITIONS OF ENTRY – Urban Mysteries reserves the right to refuse entry to any person. You will not be able to participate in the experience if you are under the influence of drugs or alcohol or act aggressively toward our team.
  6. LOOK AFTER YOURSELF – if you are in poor health or impaired by a medical condition that could be worsened using the facilities you will not be allowed to participate as a matter of precaution.
  7. SPECIAL EFFECTS – Low levels of lighting, audio of thunder and lightning and smoke effects may be used during your experience.
  8. SAFETY FIRST – In the event of personal injury you authorise Urban Mysteries to take all reasonable steps to manage the incident, and you agree to cover any costs of emergency medical treatment and ambulance transport.
  9. UNDER 18 – As the Urban Mysteries venue is a fully licenced facility all persons under 18 must be supervised by a parent or guardian. A liability waiver will need to be completed by the parent/guardian.
  10. ALWAYS WATCHING – You give Urban Mysteries consent to use video and audio surveillance to assist with your experience, and claim if necessary for damages caused to the property or the facilities.
  11. PHOTOS – At the end of your game you will be given the option of having a team photo taken. These images will be available to you at no cost. You authorise Urban Mysteries to use these photos for promotional purpose, for example uploading to social media websites.
  12. FOOD AND DRINK – Food or drink must not be consumed whilst engaging in the experience.
  13. EMERGENCY – The entry to your experience will remain unlocked for the duration of your experience, you may exit the room at any time but will require a team member to allow you entry again, there may be a delay for re-entry until a team member is available.
  14. PERSONAL ITEMS – You may keep your personal belongings with you in our rooms. Urban Mysteries hold no responsibility for your items and any loss or damage to said items is at your own risk. No dangerous items, sharp objects, lighters or matches are permitted into game facilities.
  15. INDEMNITY – Urban Mysteries, its employees, directors and agents are not liable to you, your dependents, or your legal representatives for personal injury suffered by you due to the amusement game services and facilities not being supplied with due care and skill or not being reasonably fit for their purpose or because of negligence, breach of contract, statute or statutory duty by Urban Mysteries. Subject to the above you accept all risks and hereby waive the right to sue Urban Mysteries, and you release, discharge, and indemnify Urban Mysteries, its employees, directors and agents from any claim, action, demand or proceeding which may be made by you or on your behalf or by other parties for, or in respect of, or arising out of any injuries, loss, or damage caused as a consequence of your attendance at Urban Mysteries or by the use of our amusement game facilities.